The Operations Owner
COO · VP Operations · Director of Benefits Administration
Administers ICHRA and group business for hundreds of employers on thin margins. Growth is capped by headcount, not demand — every new employer adds manual eligibility, enrollment, and reconciliation work.
Goals
- Scale member count without scaling the service team
- One integration that reaches every carrier and marketplace
- Clean, auditable enrollment and reconciliation data
Pain today
- Carrier-by-carrier files, portals, and spreadsheets
- Manual enrollment QA and 834 error chasing
- Commission-share pricing that punishes volume
What AIQ delivers
- Single AIQ Connect API for quoting, enrollment, and status
- Transparent PMPM + transaction pricing — 0% commission share
- Live in under 14 days with white-glove migration
Buying trigger
Winning a large ICHRA employer that the current stack can't absorb.
"Migration will break our open-enrollment calendar."
Parallel-run migration with data validation before cutover, plus zero switching cost — we run alongside your current stack until the numbers match.
Success metric: Cost per member per month · admin hours per group



